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Managed Contracts |
EC Computers are able to provide you with excellent IT support services. We understand that it is only by providing friendly and competent support and fast resolution to problems, that we can expect our clients to place repeat business with our company. We believe in having a long term partnership with all our clients and since we have been around for over 22 years, our commitment to keeping your computer systems working is assured. Many of our clients actually treat us as their own in house IT support department. We provide on-site, remote, telephone and workshop IT support services.
EC Computers can offer support at a fixed annual cost which can be broken down into manageable monthly payments. Where we have not supplied your IT infrastructure it will be necessary to conduct an audit of your equipment to give pricing on this.
We understand that different companies have different needs and our support package can be tailored to fit your exact requirements.
With our range of software tools and monitoring options we are alerted to potential problems and can often resolve them before they can impact on your business. Our secure remote access solution means we can resolve most issues within a few minutes. Should the issue require an on-site visit this will be carried out well within whatever response time we have agreed with you.
99% of calls to our main support number are answered by an engineer within 15 seconds (i.e. before entering any call queue). Our phone software means that your companys calls should generally be taken by the engineers most familiar with your network. Support requests can also be logged via email or via the EC Assist support tool installed on each system we manage.
Of the servers EC Computers have supplied and maintained since formation in 1988, we currently have an uptime average of 99.999% (when excluding scheduled downtime and power outages).
Benefits of Managed IT Services
Reduce system downtime
Increase productivity
Proactive and rapid reactive IT support - via remote access, telephone helpdesk and on-site
Ensure systems, software and virus checkers are up to date
A full IT System audit
Easy to use fault reporting system
Manageable monthly/quarterly payments
Strict Service Level Agreement (SLA)
Unlimited Telephone / Remote / On-Site Support
If you have been disappointed by other IT support companies and are worried about taking out one of our contracts, why not try us on a Pay-as-You-Go basis first?
Next time you experience difficulties with your PC or network, why not let EC Computers solve that problem?
Call us today on 0845 070 8010 or click here to complete our Contact Request Form